Update : STATE OF EMERGENCY
Help, please. Dear friends, all I can do is open my heart and share what is happening and hope you understand.
In March I declared a State of Emergency, and an emergency sale for our community bookstores in Ventura, Bank of Books and Abednego Book Shoppe. When I announced our emergency sale, it seemed to go viral on Facebook. I am so grateful how you the community have shown support by notifying your friends, by added sales and even funds gifted to us. Thank you very much. I wish things had been solved but we currently are in critical need $20,000. We hope the State of Emergency can end soon. The next two to three week have critical deadlines. Therefore, we are extended the State of Emergency sale at both locations.
Our Malibu location has been closed as of last week due to rent increase. We have moved back to Ventura. We love the community of Malibu. Perhaps we will return if the situation changes.
WHY the emergency sale, with 20% to 90 % off? Two reasons and both are due to events that happened last fall then again this February. One company damaged us for tens of thousands of dollars when they sited us for issues violations. The first time we fell below, for ‘a moment in time’, our ship within 24-hours goal which is a high standard we set; have done well in our service for 15 years being on-line sales, and our customer service is rated very good. The second event occurred when we cancelled too many orders in a short block of time. It only took a high number in a short span of time to suspend our account and our nearly half a million on-line inventory has been taken off-line so we stop getting sales. The funds we earned prior are still being help for over two months now. Then on top of that, we have lost all possible sales that are part of our business operation that pays for the rent at the warehouses. Both issues were addressed on our end within 48 hours.
It is hard enough to be in retail business these days, but I believe we have done well providing great service, fair prices, and unique events including hundreds of author book signings, music nights, fund raising events, plus we are the only bookstore in the nation that has given over 300,000 books free to the community on a number special events.
The high standard we give in service I am pleased with. How Amazon has handled these two issues, has been abusive and could destroy a business like ours. They have a double standard. We are waiting weeks, since March 1, for the review to be completed and our funds released. We cannot talk to a person and can only correspond through email getting form letter responses. If we treated our customers like that we would be out of business. We sell through various marketplaces and in all cases funds are made available promptly. I ask to be treated fairly and in a timely manner. I ask to be reinstated so we can have needed sales to pay landlords, payroll, vendors and authors who we are committed to. We need our funds to meet obligations. It is hard on us not having the funds, it hurts us, due to it is a chain reaction hurting others with us being unable to pay ones properly what we owe.
I am committed to provide quality bookstores, which I believe you see as we have been voted the #1 Independent Bookstore for Ventura County for 14 years. We are in the process of building the California Literary Hall of Fame in Bank of Books Ventura. With fixtures from Malibu this is becoming more a reality. Our Abednego Book Shoppe is in the top 25 cookbook stores in the nation. We are starting our special music service to amateur musicians to perform and get experience being on a stage. This is especially geared to encourage high school students. We are community, we are independent, we are family owned, we believe in you and work hard to provide service; we want to stay open as a bookstore for many more years. Please come. Buy one book. Encourage your friends to by one book, please share with others, it is only thru you and others that we will get through this. We critically need $20,000 at this point. Thank you for your support.
Clarey and Debby Rudd, owners of Bank of Books and Abednego Book Shoppe
Visit us now at:
Bank of Books Abednego Book Shoppe
748 E. Main. 2682 E. Main
Ventura (805) 643-3154 Ventura (805) 643-9350